Frequently Asked Questions

Do you have any questions?

On this page you will find questions from our visitors and the corresponding answer from the Support team. If you do not find anything that suits your needs, below you will find a contact form to fill out with the problem you encountered written above.

Alternatively, you can have immediate assistance of any kind, just click on the icon at the bottom right to get in touch with a member of the Customer Service Team

FAQ

Delivery

Upon purchase, you will receive a message and an email that will allow you to monitor our riders step by step until delivery to your home.

Contact Details

If you want to contact the MòVengo Team instantly you can do so via the icon on the right that says "Assistance".

If you would like to contact our Team via email or otherwise, you can consult the "Contacts" page

Buying Guide

On this page there is a section "Video Buying Guide" inside which you will find a short video guide.

For any problem continue the chat, one of our operators will be able to help you!

Contact the Rider

At the time of purchase you will be assigned a rider, through the message or email sent by us, you will be able to monitor the order and consequently have access to the rider's data.

Delivery Times

You will choose the delivery times on the cart page, after selecting the product to purchase, add to the cart and proceed, enter the destination postcode and select the time for delivery.

Don't worry, we are very punctual!

Work With Us

Do you want to become a MòVengo rider?

Simple, just scroll down the Home Page of this site and click on: "Let's Work Together/Discover Now" send the contact form and let's cross our fingers.😁

Do you want to be our Partner?

Do you want to become a MòVengo Partner?

Simple, just scroll down the Home Page of this site and click on: "Partner Activities/Discover Now" send the contact form and let's cross our fingers.😁

Returns

Returns are not allowed unless the purchased order is incorrect or 80% damaged.