team move
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Don't worry!
On your right you will find an icon with the wording "Assistance", clicking it will open a drop-down menu where you can select quick answers (to avoid wasting our operators' time), if it does not meet your needs you can continue the chat by entering your contact details.
Here you go, one of our operators will contact you shortly, don't worry if you abandon the online chat, you will receive the desired answer in the email box you previously selected!